Portfolio Management
Requirement Management
Project Management
Problem Management
Timesheet Management
Personnel Management
Workflow Management
Metrics Management
Exception Management
Knowledge Management
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Problem Management
- Group issues by task, form, type, sub-type, origin, cause, etc.
- Assign issues directly or into an issue pool for different teams to pick-up.
- Set up escalation based on severity & status.
- Highlight problem areas using the Pareto and configurable health-checks.
- Generate aging analysis to monitor service levels.
- Develop effect-cause analysis using Fishbone.
Servion uses 11 out of 14 modules of iPlan, and we are happy to say that managing and tracking projects is now easier than before. Being an integrated project management and defect tracking application, iPlan has helped project managers monitor and control projects more effectively. This has enabled Servion to track, predict and adopt appropriate proactive measures to manage the projects better.
M. Rangarajan,
Executive Director,
Servion Global Solutions.